Refund policy

Our Self Service Returns Portal

You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  We reserve the right to issue store credit or reject returns outside of our policies.

You should expect your return to be processed within four weeks of giving your package to the return shipper, however, in many cases your return will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We will provide a prepaid return for any defective product returns or exchanges.

If the product is subsequently found not to be defective, the customer will not receive refund of outgoing shipping charges and will have the amount of their return reduced by the amount of the return shipping charges.

We are unable to generate return labels for international shipments. If you choose to return an item, please ship the item to our receiving address at:

Excel Returns 1858 Middlebelt Rd. Garden City MI 48135.

Please mark the shipment as a defective return. Email a copy of the shipping charges receipt to ecom@excelrc.com. If the return is found to be defective, we will reimburse you for the outgoing shipping charge at the normal rate of shipping.