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Return Policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We will provide a prepaid return for any defective product returns or exchanges. 

If the product is subsequently found not to be defective, the customer will not receive refund of outgoing shipping charges and will have the amount of their return reduced by the amount of the return shipping charges.

We are unable to generate return labels for international shipments.  If you choose to return an item, please ship the item to our receiving address at: Excel Returns 1858 Middlebelt Rd. Garden City MI 48135.  Please mark the shipment as a defective return.  Email a copy of the shipping charges receipt to ecom@excelrc.com.  If the return is found to be defective, we will reimburse you for the outgoing shipping charge at the normal rate of shipping.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.